PRIVACY POLICY
1. Purpose and Scope of Information Collection
- The website TAMDUONGIP.COM collects customer information, including email address, phone number, customer address, username, and login password. These are the information that TAMDUONGIP.COM requires customers to provide when registering to use its services and to contact and confirm with customers in order to protect their rights and interests. During transactions and payments on TAMDUONGIP.COM, the website only stores detailed information regarding the customer’s completed orders. Information related to the customer’s bank account, credit card, or payment intermediary account will be secured by Sơn Hà’s payment gateway partners in accordance with international PCI DSS standards.
- The website may also use customers’ personally identifiable information and certain non-personally identifiable information (such as cookies, IP addresses, browser types, etc.) to improve the website’s ability to provide pages and services, as well as to develop new functions, features, and services. Customers are responsible for maintaining the confidentiality and security of all activities conducted under their registered username, password, and email account. Customers are also responsible for promptly notifying Sơn Hà of any unauthorized use, misuse, security breaches, or third-party access to their username and password so that appropriate measures can be taken.
2. Scope of Information Use
The website TAMDUONGIP.COM uses the information provided by customers for the following purposes:
i) To provide services to customers;
ii) To send notifications regarding information exchanges between customers and COM;
iii) To send notifications regarding promotional programs and discounts that provide purchasing benefits to customers;
iv) To prevent activities that may damage customers’ user accounts or fraudulent activities carried out in the customers’ name;
v) To contact and resolve issues with customers in special circumstances;
vi) Not to use customers’ personal information for purposes other than confirmation and communication related to transactions on tamduongip.com.
Where required by law, TAMDUONGIP.COM is responsible for cooperating and providing customers’ personal information upon request from competent judicial authorities, including the Procuracy, courts, and investigative police agencies in connection with any unlawful acts committed by customers. Apart from such circumstances, no individual or organization is permitted to unlawfully access or infringe upon customers’ personal information.
3. Information Retention Period
Customers’ personal data will be retained until the customer requests its deletion or personally logs into their account and deletes the information. In all other cases, customers’ personal information will remain securely stored on the servers of tamduongip.com
For closed accounts, we may continue to retain customers’ personal information and access records for purposes including fraud prevention, investigation, and responding to inquiries. Such personal information will be retained on tamduongip.com server system for a maximum period of 12 (twelve) months from the date the customer closes their account on tamduongip.com. After this period expires, tamduongip.com will permanently delete the customer’s personal information.
4. Information Collection and Management Entity
TAM DUONG INDUSTRIAL PARK
Address: Tam Duong Commune, Phu Tho Province, Vietnam
Office: 13th Floor, Capital Place Building, No. 29 Lieu Giai Street, Ngoc Ha Ward, Hanoi, Vietnam
Phone: (+84) 949 888 666
Email: info.batdongsan@sonha.com.vn
5. Means and Tools for Users to Access and Modify Their Personal Data
Customers have the right to review, update, modify, or delete their personal information by logging into their account and editing their personal information, or by requesting tamduongip.com to do so on their behalf.
Customers have the right to submit complaints regarding the disclosure of their username or password to third parties to the management team of the tamduongip.com website. Upon receiving such feedback, tamduongip.com will verify the relevant information and is responsible for providing an explanation and guidance to help customers restore and secure their information.
6. Commitment to Protecting Customers’ Personal Information
Customers’ personal information on the website is strictly protected by tamduongip.com in accordance with its personal information protection policy. The collection and use of each customer’s information will only be carried out with the customer’s consent, except where otherwise provided by law.
In the event that the server storing customer information is attacked by hackers, resulting in the loss of customers’ personal data, tamduongip.com will be responsible for promptly notifying the competent authorities for investigation and handling, as well as informing affected customers.
All customers’ online transaction information, including accounting invoices and digitized documents, will be strictly secured within tamduongip.com Level 1 secure central data environment.
All customers participating in activities on the tamduongip.com website are protected in accordance with applicable laws and regulations.
The tamduongip.com website publicly provides detailed information about the company name, operating address, office address, and customer support hotline to assist customers when making purchases.
7. Transaction Security
The tamduongip.com website provides secure transaction methods, including payment by international credit/debit cards, ATM cards, Internet Banking, or payment to the delivery staff.
